Director, Program Management

Overview Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology. Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization. We are a Jackson Healthcare company and we are now the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities. The Director of Program Management leads the development and delivery of strategic initiatives for our Managed Service Provider (MSP) programs. This role oversees program implementation, operational excellence, and client satisfaction while driving continuous improvement and innovation. The Director partners with cross-functional teams to ensure efficient program operations, scalable processes, and alignment with client needs and organizational goals. ESSENTIAL FUNCTIONS AND BASIC DUTIES: Program Leadership & Strategy Oversee the implementation and management of healthcare staffing and MSP programs, ensuring on-time delivery, budget adherence, and exceptional service. Develop and execute strategic plans to enhance program performance and meet client objectives. Identify opportunities for expansion, innovation, and optimization across all programs. Client Relationship Management Serve as the primary point of contact for key clients, fostering strong partnerships and addressing concerns proactively. Conduct regular business reviews with clients to discuss performance metrics, provide updates, and align on future goals. Collaborate with sales and account management teams to support new business opportunities and client retention efforts. Operational Excellence Establish and monitor KPIs to assess program success and identify areas for improvement. Standardize workflows and processes to ensure consistency, scalability, and compliance with industry regulations. Partner with internal teams (e.g., recruiting, compliance, technology) to streamline operations and enhance service delivery. Team Management & Development Build and lead a high-performing team of program managers and support staff, fostering a culture of accountability, collaboration, and growth. Provide mentorship and professional development opportunities to team members. Conduct performance evaluations, set goals, and ensure alignment with organizational objectives. Compliance & Risk Management Ensure programs adhere to all relevant regulations, contractual obligations, and company policies. Identify potential risks and implement mitigation strategies to safeguard program integrity and client trust. Technology & Reporting Leverage data analytics tools to track performance, forecast trends, and deliver actionable insights. Partner with IT teams to enhance the use of technology in program operations, including VMS platforms and reporting systems. Prepare and present detailed program reports to senior leadership and clients. SECONDARY FUNCTIONS (IF APPLICABLE) May work on special projects or other duties as assigned SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY May communicate with external clients and providers QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS Bachelor’s degree in Business Administration, Healthcare Management, or a related field; Master’s degree preferred 8+ years of experience in program management, healthcare staffing, or MSP environments, with at least 5 years in a leadership role Proven track record of managing large-scale staffing programs and delivering measurable results Experience in workforce solutions, including locum tenens staffing or advanced practice provider staffing preferred PMP or similar project management certification preferred KNOWLEDGE, SKILLS, AND ABILITIES Ability to adhere to and exhibit the Company Values at all times  Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams   Knowledge of compliance requirements for healthcare staffing (e.g., JCAHO, state licensure, credentialing) Working knowledge of Salesforce or relative CRM systems  Working knowledge of document management systems Ability to effectively manage multiple competing priorities in a fast-paced environment  Excellent communication skills - both oral and written  Ability to build strong business relationships at all levels  Strong interpersonal skills  Strong attention to detail  Strong organizational and time management skills  Ability to work independently and collaboratively  Solid critical thinking and creative problem-solving skills  Ability to consistently meet goals, commitments, and deadlines  Ability to work with sensitive information and maintain confidentiality KEY COMPETENCIES REQUIRED Builds Networks Drives Engagement Communicates Effectively Strategic Mindset Delegates Effectively Drives Vision and Purpose Develops Self & Others Technical Skills PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand Speaking, reading, writing, ability to use a telephone and computer Ability to exert up to 10 lbs. of force occasionally Ability to interpret various instructions Ability to deal with a variety of variables under only limited standardization  What is in it for you   Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions). Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance). Paid parental leave. Company sponsored 401k plan with company matching. PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure. Remote/work from home job opportunities Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.  As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex,  national origin, age, disability, veteran status, or any other protected status under the law.