Customer Success Manager

Role purpose: This position is “all about the customer” relationship and account management within a country, by enhancing the customers’ experience and increasing their loyalty to our services’ proposition. You’ll have responsibility for in-country Service Management life cycle (ITIL V3), customer relationship and satisfaction of a dedicated accounts portfolio. This means you’ll be acting as of the Service trusted advisor and SPOC for customers’ chooser, granting that the contracted Services w…