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Customer Journey Expert (Digital Sales)

ING
Location: Milano, Provincia di Milano Posted on: 7 maggio 2026
IT
The Customer Journey Expert (CJE) – Digital Sales combines a strong customer mindset with analytical rigor and hands‑on execution, working closely with Digital Sales, Performance, Product, Data, UX and Sales teams to translate insights into tangible improvements and measurable impact. Key Responsibilities: Analyse and map end‑to‑end customer journeys (acquisition, onboarding, usage, cross‑sell), identifying friction points, drop‑offs and growth opportunities Design and optimise digital and omni…

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