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Customer Care Escalation Support Specialist

YOOX NET-A-PORTER GROUP
Location: Bologna, Provincia di Bologna Posted on: 9 agosto 2026
IT
🎯 Mid-level🏠 On-site🧭 Support🏢 Retail⏳ 2+ yrs🗣️ Italian
Required skills
customer serviceescalation managementcrmticketing system

Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns. We have 9 distributions centres and 11 Customer Care centres who work with in 11 different languages and are available 24/7, 365 days a year. Operations are now seeking a talented Customer Care Escalation Support to join the Custome…

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