Content Moderator - UK

We're on the hunt for a valiant CurseForge Content Moderator to join the team and help us keep our modding platform safe, engaging, user-friendly, and fun. As our Moderation Maestro, you'll take on various responsibilities - from ensuring the quality of all content on our platform, to assisting authors with questions and enhancing the overall user experience. So if you're a champion of content quality, a strong communicator with excellent problem-solving skills, and an avid gamer at heart - come join our journey and help shape the future of modding. This role is open to candidates eligible to work across the UK. Responsibilities Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety. Review, approve, reject, or provide feedback for mods and addons while adhering to content, EULA, and ToS policies. Provide regular daily and weekly reports, maintaining open communication with HQ. Collaborate with various teams, including Support, R&D, and QA, to address daily operational challenges. Respond to creator inquiries via multiple communication channels. Proactively enhance both the front-end and back-end project uploading processes, and develop assistance guides and how-to articles. Requirements Eligibility to work in the UK. At least 1 year of experience in the user support field. Available to work from Tuesday to Saturday. Strong communication skills, demonstrating patience and a "can-do" attitude. Ability to work independently with strong organizational, prioritization, and time management skills. Proven analytical and problem-solving abilities, with high attention to detail. Strong troubleshooting and multitasking skills. Native-level proficiency in written and spoken English. Demonstrated accountability and ownership, with a track record of independently driving projects to completion. Proven decision-making skills, with the ability to apply policies while considering business context and exercising sound judgment. Bonus points  Prior experience in technological environments or software companies. A solid understanding of various file types and folder structures. Knowledge of scripting languages like Java, LUA, or others. A Minecraft player