Community Solutions Officer

DEADLINE FOR APPLICATIONS 28 August 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org  and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP?   WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). WFP as the lead agency of the Logistics Cluster maintains a Global Logistics Cluster Support Team (GLC) based in the Supply Chain Division of WFP HQ in Rome. It is comprised of a diverse, multi-skilled group of logisticians and is mandated by the Inter-Agency Standing Committee (IASC) to complement and co-ordinate the logistics capabilities of co-operating humanitarian agencies during large-scale complex emergencies and natural disasters. The Objectives: Implement the Global Logistics Cluster Support Team work-plan, specifically leading the operation-critical support in utilizing the logistics information exchange platform LogIE as established key information system for regional and national international Logistics Cluster Operations, Select WFP emergency responses, Sectoral Response and national sectoral response mechanisms, preparedness and sustainable logistics activities, its implementation scale-up, and further development. Additionally, ensure that Logistics Cluster operations at field level meet the expectations of partners and donors for logistics support through coordination, information management, and service provision. Reporting Lines: The officer reports to the Logistics Cluster Community Solutions Lead ACCOUNTABILITIES/RESPONSIBILITIES: Lead solution projects prioritized in the GLC work-plan to facilitate and support the continued development of Logistics Cluster solutions and their integration into WFP systems, in particular the logistics information exchange platform LogIE; In coordination with GLC management, community solutions, IM, Operations, Preparedness, and TEC focal point, lead the implementation, scale-up and further development activities of LogIE and related integrations with WFP (field GIS services, UNHRD, etc.), GLC (as mobile APP, dLCA, and website) and Logistics Cluster Partners (like OCHA, STOCKHOLM, Dubai Humanitarian, HOTOSM, etc.) through project management, data ontology specification and transformation of GLC and WFP business requirements into technical requirements and activity planning; Develop and maintain a strategic product roadmap and comprehensive project plan for LogIE; Review and maintain the project monitoring framework incl. SMART indicators on project progress, operational support performance, and activity outcomes on field and global level and report on a monthly basis on progress, challenges and results; Lead the project risks management and business continuity management for identified risk scenarios, and review regularly- minimum quarterly- against contextual changes; Oversee timeline, deliverables and resources, identify critical project paths an initiate mitigation measures; Coordinate LogIE development activities with WFP (especially IT and GIS department) and external project partners to streamline cross-cutting activities and leverage synergy potentials; Coordinate regular meetings with project development team and coordinate project sprints; Implement LogIE in targeted operations, preparedness countries, and to other units on demand; Oversee the user feedback mechanism implementation, testing, usage monitoring and project team innovations, and establish a continuous LoglE improvement mechanism regarding usability, scope and functionality, translate these into specifications, and include them into the development pipeline; Oversee project documentation activities in project logbook, including regular meetings; Maintain up-to-date a multi-language (min. EN, FR, ES) user documentation addressing the entire scope of LogIE functions; In coordination with GLC training team, update when necessary: competency framework, curriculum and training material for a self-learning training programme (e-learning) and blended direct learning for LogIE editors, and conduct trainings upon request, particularly the IM training integration; Advise IM team in designing, maintaining internal and external information sharing mechanisms and systems; documentation formats, assessment formats, central file store, operations archive, reporting systems; Design data workflows and oversee the automatization to integrate data sources in coordination with the respective operational units; Analyse available data and create business processes and templates for the integration of data into LoglE and interoperability with other tools and systems; Backstop the GLC Team by providing technical support on IM and data analytics when required; Where required, support ongoing and sudden-onset emergency response activities on global level or through field deployments; Support IM comms in development of advocacy materials and comms activities; Support IM in the alignment of LogIE with the GLC data operationalisation strategy; DELIVERABLES AT THE END OF THE CONTRACT: Continuous development of LogIE - and rolled out according to annual roadmap agreed with GLC management. (available via link to all defined project countries). LogIE user documentation is regularly updated and published multi-language (min. EN, ES, FR) by end of contract. Targeted IM editors are successfully trained and operate LogIE autonomously (trainings held, feedback mechanism) by end of contract. Risk management framework designed and continuously applied where necessary, reviewed on quarterly basis (risk management plan drafted, contingency plan for identified risk scenarios drafted including monitoring indicators, measures documented in project logbook). The LogIE blended training has been updated to reflect the latest developments of the tool. When relevant, updates have also been made to the competency framework, curriculum documents, training package, and online e-learning module. Trainings are available upon request. LoglE technical documentation (software development, system setup and release documentation) is regularly updated and available by end of contract. Project progress has been measured and stakeholders informed through monthly project updates (project dashboard and progress report submitted to GLC management and supervisors). Project plan has been reviewed within first months of contract (project plan, milestones, roadmap) and has been executed according to plan and successfully implemented mitigation measures where needed (documented project logbook, monthly project updates, final project report drafted). Necessary specification support to project partners to setup and implement a data ontology, data exchange mechanisms and data sharing agreements has been provided and documentation has been created (specifications available online on LogIE information page). Overall project progress has been recorded, regular project team meetings - minimum bi-weekly - have been coordinated and all necessary technical documentation has been recorded (meeting minutes, project logbook, technical documentation complete by end of contract). Data workflows have been designed and automation has been established as requested throughout the deployment time (technical documentation drafted, workflow running in production system). Regular user feedback sessions have been held and outcomes addressed (meeting minutes drafted and action items addressed in updated project plan). Assistance to training, workshops and further project activities has been provided where needed.   QUALIFICATIONS & EXPERIENCE REQUIRED: Education: University degree in Computer Science, Data sciences, Social Science (ideally in cross- over subject to data sciences), Engineering, Math or relevant field with additional related work experience in information management and data analytics Experience: Minimum of five years working experience in programming and project management, preferrable related to software development, data analytics and information management. Previous working experience in fields of supply chain and emergency logistics preferred. Experience from humanitarian-related fields is strongly desirable. Working experience in the field of data analytics, information management. Ideally working experience in the context of humanitarian aid, international emergency response, emergency preparedness or related fields. Knowledge & Skills:   Profound knowledge of project management methodologies and tools. Strong understanding of database design and architecture. Strong knowledge in database analysis, ideally python. Web development skills (php, html, JS) and GIS (ideally ArcGIS) are strongly desirable. Excellent skills in managing project stakeholders under tight deadlines and resource constraints in an engaging and solution-oriented environment. Excellent written and verbal communications skills; good research and analytical skills; ability to meet deadlines and work under pressure as part of a team; excellent written skills; sound knowledge of Microsoft Windows, Microsoft Office 365, especially Excel, Word, PowerPoint and other related software. Demonstrated ability in acquiring, wrangling, structuring, manipulating and visualizing unstructured and structured data with BI platforms like Power BI and Tableau. Languages:     Fluency in spoken and written English is required; working knowledge of another UN language strongly preferred. WFP LEADERSHIP FRAMEWORK   WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework   REASONABLE ACCOMMODATION   WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected] NO FEE DISCLAIMER   The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.   REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. If you experience technical issues while submitting your application, you may contact us at [email protected] . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply . At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.