tailkPosition: Client Success Manager
Location: 100% Remote – Work from Anywhere
Schedule: U.S. West Coast Hours, Monday–Friday (Full-Time)
Overview
Integrated Hire (integratedhire.com) helps small and mid-sized U.S. businesses build high-performing remote teams by connecting them with experienced offshore professionals across administration, finance, customer service, marketing, operations, and more.
We’re looking for a Client Success Manager who is highly organized, responsive, and excellent at keeping clients happy. This is not primarily a sales role. The focus is on onboarding, client communication, follow-up, problem solving, and making sure the client experience stays smooth from the moment a client signs through the hiring process and beyond.
You’ll work closely with our founders, sales, and recruitment team to keep clients properly onboarded, updated, and supported. You’ll help answer questions, coordinate next steps, monitor interviews, and resolve issues quickly before they become larger problems.
This role is best suited for someone who is calm under pressure, strong with follow-through, comfortable speaking with U.S.-based clients, and able to manage many moving pieces without letting anything fall through the cracks. Special preference will be given to Americans working from abroad, or candidates who have lived and worked in the U.S. long enough to communicate naturally with U.S. business owners and understand their expectations.
Key Responsibilities
Client Onboarding & Handover
Lead or join onboarding calls after a new client signs, and manage a smooth handover from sales to delivery
Confirm and document client requirements, expectations, and timelines for the internal team
Set the tone for a professional, organized client experience from day one
Client Communication & Retention
Serve as the main point of contact for clients through recruitment, placement, and beyond
Run regular check-ins and mid-cycle updates on search progress, organize interviews, and next steps
Answer client questions with clear guidance on process, documentation, and timelines
Stay proactive after hires are made — flag concerns, expansion opportunities, and risks to the right internal personnel
Keep clients seeing Integrated Hire as a reliable long-term partner
Problem Resolution & Support
Spot client concerns early and resolve them quickly, coordinating with recruiters and leadership as needed
Handle requests around documentation, contracts, and process changes
Escalate sensitive issues while keeping ownership of the follow-through
Interview & Recruitment Coordination
Coordinate interview scheduling between clients, candidates, and recruiters
Monitor client interviews to ensure attendance
Jump in on scheduling, access, or technical issues in real time so recruiters stay focused
Collect post-interview feedback and share it clearly with the team
What We’re Looking For
Required
3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role
Experience working with U.S.-based clients or companies
Excellent written and verbal English communication skills
Strong organization and follow-through across multiple clients, tasks, and conversations
Comfortable leading client calls and handling client questions professionally
Strong problem-solving skills and ability to stay calm when issues come up
High attention to detail with documentation, scheduling, and process management
Proactive, dependable, and able to take ownership without needing constant reminders
Comfortable working U.S. daytime hours
Preferred
Experience in staffing, recruitment, outsourcing, BPO, or remote team management
Experience supporting SMB clients in the U.S.
Familiarity with CRM, ATS, project management, or client communication tools
Experience coordinating interviews, onboarding, or service delivery processes
Background in operations, executive support, or customer success
Why Join Us
Fully remote – work from anywhere
Competitive monthly compensation
Work directly with founders and senior team members
Play a key role in improving client experience and retention
Fast-growing company with strong opportunity for advancement
Collaborative, entrepreneurial team environment