Business Admin

Business Admin Job Scope (Primary Responsibilities) • Execute operations audit by making follow-up calls to customers and understanding concerns. • Prepare and present quality reports of audit findings and recommendations to Managers • Identify key risk and control indicators for assigned audit areas. • Maintain documentation for risk assessment and management processes. • Perform audit-related investigation as directed by the Manager. • Evaluate and revise internal controls and operational and management policies/procedures. • Ensure past audit recommendations are implemented in the current audit process. • Assist management in developing an annual audit plan. Business Admin Job Scope (Secondary Responsibilities) • Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team. • Verifies, schedule, and confirm the details of the order. • To finish the task that is given in a day. (i.e., no. of calls, Email, Admin Reports, and other Admin related matters) • To work closely with other departments’ stakeholders, to support and execute business administration activities, and objectives set by the team leader. • To work closely with other departments such as 3PL, Marketing, Corporate, and other relevant teams. • Must be meticulous and pay attention to details especially when handling reports and other admin-related matters • Willing to be assigned to and be mobilized to ad hoc tasks and duties, whenever required to support business and customer needs. • Regularly examine data reports to locate and resolve mistakes that may arise • Maintain databases and perform updates when necessary to ensure accuracy. • Create business reports that provide insight into key data points and communicate the results in written and/or verbally to managers. • Upselling products by offering certain services and/or products to customers. Requirements This job requires working 6 days a week and 8 hours a day with 3 shifts 9am, 11am and 1pm. Hours are subject to changes during the peak sales period. Benefits Permanent Work-from-home setup Paid leaves, Birthday leave Entry-level rate is $3 USD per hour