Area Manager (WM)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world-leading customer experience. People in Tallinn and Tartu can order their groceries and have them delivered to their doorstep at lightspeed. As a Wolt Market Area Manager you have ownership of supporting a team of 4-5 Store Managers and Store Team Leads and together running a world-class grocery delivery operation. You are leading everything related to how operations take place and are responsible for finding and setting up targets, optimizing store layout, improving picking and packing costs, ensuring a great user experience and providing leadership to a team of store leaders and grocery associates. Four key areas that you’ll always focus on are the productivity, quality, customer experience, and safety of your operation. In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day.

What you’ll be doing

• Responsible for the end to end store operations, from fulfillment to delivery in a group of our stores.
• Focus on the continuous improvement of our operations. Key focus areas include: productivity, quality, customer experience, and safety.
• Maintaining an ambitious and motivated team is one of your main responsibilities, while you also hire and train new store leaders.
• Provide day to day leadership and guidance to store leaders and associates to optimize store operations and guarantee operational excellence.
• Drive the creation of shift schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable store leaders to meet and exceed business targets.
• Review the demand forecasts and determine your productivity requirements to meet the overall store/country objectives.
• Develop optimal store operations in your country together with the Operations Manager and other members of your team. Examples of your areas of responsibility could be workforce management, people compliance, collaboration with inventory and commercial teams, product initiatives and feedback.
• Develop optimal store operations in your country together with the Operations Manager and other members of your team. Examples of your areas of responsibility could be workforce management, people compliance, collaboration with inventory and commercial teams, product initiatives and feedback.

Our humble expectations

• Operations management experience in retail, distribution or platform economy environments.
• Great analytical skills. Excel skills are a strong recommendation.
• Experience of leading teams in stores or in a similar field.
• Full professional proficiency in English and Estonian.
• Ability to think and act fast operationally with an eye for detail.
• A hands-on, proactive, practical, pragmatic attitude with resiliency for changes.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! You will fit into a truly diverse team across 21 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda. We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.