After Sales Specialist

Main Tasks: Customer Support: - Addressing customer inquiries, concerns, and issues promptly. - Providing technical assistance and troubleshooting to resolve problems. - Offering guidance on product usage. Complaint Resolution: - Investigating and resolving customer complaints effectively. - Collaborating with other departments to address underlying issues. Product Returns and Exchanges: - Managing returns and exchanges according to the company's procedures. - Ensuring a smooth process for cust…