Account Manager

That's who we are Flyps is a high-tech software house that has been on the market for almost ten years. We specialize in projects requiring high levels of expertise: R&D, AI, computer vision, or high scalability. As a software house, we develop software for self-driving robots, biotech and medtech companies, IoT, and data-driven companies, among others. We create our own internal products (e.g., our social live selling platform) and work with both foreign and Polish clients - including American Fortune 500 companies and unicorns. We created the first cashless and self-service stores in Poland and our team was a pioneer in the field of building automation. The role We’re looking for a relationship-focused Account Manager to take care of our client base and help us deliver exceptional customer experiences. If you're great at understanding client needs, building trust, and ensuring long-term collaboration, this role is for you. What you’ll do Manage and grow relationships with B2B clients Act as the main point of contact for assigned accounts Ensure ongoing client satisfaction, resolve issues, and identify expansion opportunities Collaborate with delivery and technical teams to make sure projects meet client expectations Gather client feedback to improve services and propose upsell opportunities Support renewals and coordinate with business development when needed Requirements 3+ years of experience in client/account management in the tech sector Excellent communication skills in Polish (B2+) and English (B2+) Organized and detail-oriented, with a knack for building strong client relationships Familiarity with Pipedrive or other CRM tools Being up to date with AI topics and good understanding of them Customer-first mindset and a proactive approach to problem-solving What we offer 8000 - 15 000 PLN net + VAT monthly, B2B 100% remote setup and flexible hours Private medical care, life insurance, and Multisport 🏃‍♂️‍➡️ Referral bonuses Equipment of your choice (MacBook by default) Interesting, challenging projects - we only take on the ones we believe in :-)